Important notice
Things to know before you order: availability, prices, allergens, timings and what we do when something goes wrong.
Product availability
We cook biryani in fixed batches every day. Once a batch sells out, that biryani, side or raita is unavailable until the next batch or the next day. If something in your order has run out, we will message you on WhatsApp before cooking and offer a swap or remove it from your bill.
Prices may change
Prices on the website include GST and can change without notice, for example when ingredient costs rise. The price that applies is the one we confirm to you on WhatsApp. If the website shows a wrong price because of a typing or technical error, we will tell you the correct price before you pay, and you can cancel at no cost.
Allergens and dietary needs
Our kitchen handles milk and dairy, ghee, wheat (gluten), gram flour, peanuts, sesame, tree nuts (cashew, almond, pistachio), eggs, mustard and chilli. All dishes are cooked in the same kitchen, so we cannot guarantee any dish is free from these, even when it is not a listed ingredient. See the allergen guide for each item.
If you have a food allergy, please call us on +91 88774 46363 before ordering. Add your allergy in the note for the kitchen as well.
Veg items are marked with a green symbol and non-veg items with a brown triangle. Veg and non-veg dishes are cooked in the same kitchen.
Kitchen closures
The kitchen may close at short notice, for example on festival days, during power or water outages, for maintenance or for staff emergencies. When we are closed, orders sent on WhatsApp will not be accepted. We post closures on our WhatsApp status and social pages where we can.
Timings and delivery estimates
We are open daily from 12:30 pm to 10:30 pm. The last order is usually taken around 10:00 pm, or earlier if we sell out. Delivery times on the website (about 35 minutes) are estimates, not promises.
Delays
Orders can take longer during peak hours, heavy rain, festivals, traffic or rider shortages. If your order will be noticeably late, we will tell you on WhatsApp. You can cancel a delayed order before it leaves the kitchen.
Mistakes with your order
We check every bento before it is sealed, but mistakes can happen. If an item is wrong, missing or damaged, please tell us on WhatsApp within 30 minutes of delivery, with a photo. We will replace the item, refund it, or give you credit on your next order. We cannot accept claims for food that has been mostly eaten or reported much later.
Photos and portions
Photos are for illustration. The look of each bento, the number of pieces and the colour of the rice can vary from batch to batch. Biryani weights (400 g regular, 600 g large) are approximate cooked weights.
Spice levels
Hyderabadi biryani and mirchi ka salan are spicy. Ask for milder food in the note for the kitchen and we will do our best, but we cannot remove spice from food that is already cooked.
Eat fresh
Our food is cooked without preservatives. Eat it within 2 hours of delivery, or refrigerate and reheat until piping hot. Remove the raita and side seals before reheating the biryani.
Allergen guide
Main allergens in each dish. Every item may also contain traces of others because they share one kitchen.
This guide lists the main allergens in our standard recipes. Recipes can change. If you have an allergy, please call +91 88774 46363 before ordering.
| Item | Contains |
|---|
| Hyderabadi Chicken Dum biryani | Milk (yoghurt, ghee), may contain cashew |
| Lucknowi Mutton biryani | Milk (yoghurt, ghee, cream), may contain cashew and almond |
| Egg Dum biryani | Egg, milk (yoghurt, ghee) |
| Paneer Tikka biryani | Milk (paneer, yoghurt, ghee) |
| Sabz Dum biryani | Milk (ghee, yoghurt) |
| Boondi raita | Milk, gram flour |
| Cucumber mint raita | Milk |
| Burani garlic raita | Milk, garlic |
| Onion tomato raita | Milk |
| Mirchi ka salan | Peanuts, sesame |
| Onion & lemon | None of the major allergens |
| Chicken 65 | Egg, wheat (gluten), may contain milk |
| Paneer 65 | Milk, wheat (gluten) |
| Mirchi bajji | Gram flour |
| Masala egg | Egg |
| Double ka meetha | Wheat (gluten), milk, nuts (almond, pistachio, cashew) |
| Gulab jamun | Milk, wheat (gluten) |
Terms and conditions
The rules for ordering from Bento Biryani. Effective 6 October 2026.
These terms apply when you use bentobiryani.com or order from Bento Biryani, a cloud kitchen at 4th Floor, Shivneri Plaza, Krishna Chowk, Old Sangvi, Pune 411027, Maharashtra, India. By placing an order you agree to these terms.
1. How ordering works
The website builds your order and opens WhatsApp with it written out. Sending that message is an order request. Your order is confirmed only when we reply on WhatsApp with the confirmed items, price and delivery estimate. We may decline an order, for example when an item is unavailable, the address is outside our delivery area, or the kitchen is closed.
2. Prices and payment
Prices are in Indian rupees and include GST. Delivery is free on orders over ₹499 and ₹40 otherwise. Prices and offers can change without notice. The price we confirm on WhatsApp is final. If a price on the website is wrong because of an error, we will tell you before delivery and you may cancel. Payment is cash or UPI on delivery.
3. Availability
All items are subject to availability on the day. If an item runs out after you order, we will offer a replacement or remove it from your bill.
4. Delivery
We deliver within about 6 km of our Old Sangvi kitchen. Delivery times are estimates and can be affected by demand, weather, traffic and other things outside our control. Please make sure someone is available at the address and phone number you give. If we cannot reach you or deliver to the address, the order may be cancelled and charged.
5. Cancellations
You can cancel free of charge until we start cooking your order, by messaging us on WhatsApp. Once cooking has started, we cannot cancel or refund the order, except as set out in sections 6 and 7.
6. Order mistakes and quality issues
If an item is wrong, missing, spilled or not up to standard, tell us on WhatsApp within 30 minutes of delivery, with a photo. We will replace the item, refund its price, or give credit on a future order. Refunds go back by UPI within 7 working days. Taste preferences, including spice level, are not quality issues.
7. Delays and kitchen closures
We may close the kitchen or pause orders at short notice, for example on festival days, during outages or emergencies. If we cannot fulfil a confirmed order, we will tell you as soon as we can and refund anything you have paid. We are not responsible for delays caused by events outside our reasonable control.
8. Allergens and food safety
Our food may contain or come into contact with common allergens. It is your responsibility to tell us about allergies before ordering. Food should be eaten within 2 hours of delivery or refrigerated. We are not responsible for food that is stored or reheated incorrectly after delivery.
9. Team and bulk orders
Orders of 10 or more bentos need at least 24 hours' notice and may need an advance payment. Discounts apply as quoted on WhatsApp.
10. Website content
Photos are for illustration. We try to keep menu details accurate but do not guarantee the website is free from errors. Logos, photos and text on this website belong to Bento Biryani and may not be copied without permission.
11. Liability
To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
12. Governing law
These terms are governed by the laws of India. Courts in Pune, Maharashtra have jurisdiction.
13. Changes
We may update these terms. The version on the website when you order applies to that order.
Contact
hello@bentobiryani.com · +91 88774 46363
Privacy policy
How Bento Biryani collects and uses your details when you order. Effective 6 October 2026.
This policy explains what personal data Bento Biryani ("we", "us") collects through bentobiryani.com and our WhatsApp ordering, why we use it, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023.
What we collect
- Order details you give us: your name, mobile number, delivery address, landmark, the items you order, your kitchen notes and your payment method.
- Messages: the WhatsApp messages and calls you exchange with us.
- Team order requests: your name, phone, company, number of bentos and date.
We do not ask for card or bank details on the website. Payment is cash or UPI on delivery.
Stored on your own device
To save you retyping, the website remembers your bag, your last bento and your delivery details in your browser's local storage on your device. This data is not sent to us until you send an order on WhatsApp. You can remove it at any time by clearing this site's data in your browser settings.
How we use your data
- To prepare, deliver and confirm your order, and to contact you about it.
- To handle complaints, refunds and order mistakes.
- To send you offers on WhatsApp, only if you have asked us to. You can stop these by replying STOP.
- To meet legal, tax and food-safety record-keeping duties.
Who we share it with
- Our delivery riders, who receive your name, phone and address for your order only.
- WhatsApp (Meta Platforms), which carries your order message under its own privacy policy.
- Government authorities, when the law requires it.
We do not sell your personal data.
Third-party services on this website
The website loads fonts from Google Fonts. Map links open Google Maps, and order buttons open WhatsApp. To keep the map link in your WhatsApp order short, your delivery address and landmark are sent to the link-shortening service is.gd, which creates a short link to that location on Google Maps. These services receive your IP address and device information when they load, under their own privacy policies. We do not use advertising trackers.
How long we keep it
We keep order records for as long as tax and food-safety laws require (generally up to 8 years for billing records), and delete WhatsApp chats we no longer need for your orders.
Your rights
You can ask us to see, correct or delete your personal data, or withdraw consent for offers, by writing to hello@bentobiryani.com or messaging +91 88774 46363. We will reply within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.
Children
Orders should be placed by adults. We do not knowingly collect data from children under 18.
Contact and grievance officer
Grievance Officer, Bento Biryani
4th Floor, Shivneri Plaza, Krishna Chowk, Old Sangvi, Pune 411027, Maharashtra, India
Email: hello@bentobiryani.com · Phone: +91 88774 46363
Changes to this policy
We may update this policy. The effective date at the top shows when it last changed.
