Terms and conditions

Ordering, prices, delivery, cancellations and refunds at Bento Biryani, Old Sangvi, Pune. Effective 6 October 2026.

These terms apply when you use bentobiryani.com or order from Bento Biryani, a cloud kitchen at 4th Floor, Shivneri Plaza, Krishna Chowk, Old Sangvi, Pune 411027, Maharashtra, India. By placing an order you agree to these terms.

1. How ordering works

The website builds your order and opens WhatsApp with it written out. Sending that message is an order request. Your order is confirmed only when we reply on WhatsApp with the confirmed items, price and delivery estimate. We may decline an order, for example when an item is unavailable, the address is outside our delivery area, or the kitchen is closed.

2. Prices and payment

Prices are in Indian rupees and include GST. Delivery is free on orders over ₹499 and ₹40 otherwise. Prices and offers can change without notice. The price we confirm on WhatsApp is final. If a price on the website is wrong because of an error, we will tell you before delivery and you may cancel. Payment is cash or UPI on delivery.

3. Availability

All items are subject to availability on the day. If an item runs out after you order, we will offer a replacement or remove it from your bill.

4. Delivery

We deliver within about 6 km of our Old Sangvi kitchen. Delivery times are estimates and can be affected by demand, weather, traffic and other things outside our control. Please make sure someone is available at the address and phone number you give. If we cannot reach you or deliver to the address, the order may be cancelled and charged.

5. Cancellations

You can cancel free of charge until we start cooking your order, by messaging us on WhatsApp. Once cooking has started, we cannot cancel or refund the order, except as set out in sections 6 and 7.

6. Order mistakes and quality issues

If an item is wrong, missing, spilled or not up to standard, tell us on WhatsApp within 30 minutes of delivery, with a photo. We will replace the item, refund its price, or give credit on a future order. Refunds go back by UPI within 7 working days. Taste preferences, including spice level, are not quality issues.

7. Delays and kitchen closures

We may close the kitchen or pause orders at short notice, for example on festival days, during outages or emergencies. If we cannot fulfil a confirmed order, we will tell you as soon as we can and refund anything you have paid. We are not responsible for delays caused by events outside our reasonable control.

8. Allergens and food safety

Our food may contain or come into contact with common allergens. It is your responsibility to tell us about allergies before ordering. Food should be eaten within 2 hours of delivery or refrigerated. We are not responsible for food that is stored or reheated incorrectly after delivery.

9. Team and bulk orders

Orders of 10 or more bentos need at least 24 hours' notice and may need an advance payment. Discounts apply as quoted on WhatsApp.

10. Website content

Photos are for illustration. We try to keep menu details accurate but do not guarantee the website is free from errors. Logos, photos and text on this website belong to Bento Biryani and may not be copied without permission.

11. Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

12. Governing law

These terms are governed by the laws of India. Courts in Pune, Maharashtra have jurisdiction.

13. Changes

We may update these terms. The version on the website when you order applies to that order.

Contact

hello@bentobiryani.com · +91 88774 46363